FAQ
We specialise in the manufacturing, servicing, repairing & hiring of trailers. We also stock quality trailer parts & accessories.
Our frequently asked questions
1. Can you license my trailer and/or provide the documents for a trailer I have built?
No, unfortunately this is illegal. You have to get your trailer registered and licensed via the traffic department.
2. How long will it take for my trailer to be manufactured?
+- 5-10 working days on the smaller trailers and 10-12 working days on the larger trailers.
3. Do you build custom trailers?
Yes we do.
4. Are we open on Saturdays and/or Sundays?
Yes, but only per appointment.
5. When will my deposit be refunded?
Within 48-hours after the trailer has been returned and checked.
6. If I cancel my booking, will I be refunded?
Unfortunately, as per our hiring contract, the client will not be refunded due to other bookings that had to be referred away.
7. What do I need to book a trailer?
Your driver’s license (1), proof of address (not older than 3 months) (2) and payment (3) will then secure your booking.
8. What may not be loaded on your trailers?
Building rubble, agricultural implements and anything that exceeds the carrying capacity of the specific trailer in use.
9. How do I check what the carrying capacity of the trailer is?
Look at the license disc of the trailer: GVM – (minus) the TARE = Loading capacity
10. Can I pay with a card?
Yes, you may pay with card or in cash.
11. Do I need to make a booking to bring my trailer in for a service?
Yes, please arrange with us prior to bringing in your trailer.
Testimonials
I received professional, friendly and speedy service from Rieks Trailers. From the first phone call to the return of the trailer was absolute pleasure. Magda, was kind and helpful. Trailer itself was in excellent condition. Keep up the great work.
– Zane Gunn
I highly recommend Riek and his team. My previous rust bucket of a horsebox looks brand new after they refurbished it for me. Additional to the exceptional workmanship, the customer care and complete transparency of their work was a breath of fresh air. This is a local business worth supporting!
– Nadia Lucouw
My boat trailer required new springs & an axle after much saltwater exposure. Additionally the trailer required further attention to the galvanized support bars – these were very neatly refurbished with new carpet fitted. Highly impressed with the quality of work, price and friendly service. Thank you
– Foden Saunders
I received sound advice when exploring trailer options, the design was customised to my needs, I was kept informed during the build process, and the final product met all my expectations. Great service at a competitive price.
– Nigel Waters
This company was a pleasure to deal with. The staff were courteous and helpful, and the trailer was available on the day and at the time requested. Should I require a trailer again I will have no hesitation hiring from them again.
– Elise Boyd
Excellent service, the gentleman and the lady I was communicating with are so friendly. I would definitely use Riek’s Trailers in the future.
– Chumisa nxawe
